Return And Refund Policy
This policy explains how returns work for Stillpoint Audio Pause Library, Horizon Rest Journal, and Riverside Seasonal Reset Kit.
Consumer Rights
If you are a consumer in the United Kingdom you have statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
Cooling Off Period For Distance Sales
Where applicable you may cancel within fourteen days of receiving physical goods without giving a reason.
Digital content may lose cancellation rights once delivery begins if you agreed to immediate delivery.
Faulty Goods
If an item is faulty or not as described you may request a repair, replacement, or refund according to statutory timelines.
How To Start A Return
Contact RestivaCore with your order reference, a short description, and photos if packaging is damaged.
We will confirm the return address and any label requirements.
Condition Of Returned Items
Physical items should be returned unused and in original packaging except where inspection was necessary.
Refunds
Approved refunds are issued to the original payment method within fourteen days of receiving the goods or evidence of return.
Shipping Costs
Standard return postage may be your responsibility unless the item is faulty or we sent the wrong product.
Digital Audio
If access fails due to a technical fault on our side we will restore access or refund at our discretion.
Hygiene And Sealed Items
Items that are sealed for hygiene cannot be returned once opened unless faulty.
Exchanges
We may offer exchanges when stock allows and will communicate any price differences.
Timeline
Please allow up to ten business days after we receive a return for inspection and refund processing.
Partial Refunds
If only part of a bundle is faulty we may refund that portion or replace the affected item.
Gift Orders
Gift recipients should coordinate with the original purchaser for returns unless we agree otherwise.
Restocking
We do not charge restocking fees for statutory returns but may deduct delivery surcharges where permitted.
Dispute Escalation
If you remain dissatisfied you may refer to alternative dispute resolution services available in the United Kingdom.
Contact
Building B, Riverside Way, Camberley GU15 3YL, United Kingdom
contact@yluzarinshel.world